FAQ - Frequently Asked Questions

To register an account all you need to do is provide your email and password here. You have to provide your password twice in the form and they should match each other. Our interactive yet simple form will tell you about the strength of your password. We encourage you to use a very strong password to help us keep your account safe. Yes, creating an account is as simple as this but to start using our service you will need to verify your identity, to know more please head over to the next section.

The required documents to verify your account are:

a) Your full name here

b) Place of residence i.e your address here

c) Scanned copy of your national ID-Card/Passport and Selfie here

We will verify the documents within 48 hours.You will receive an email after verification is completed and you will be able to deposit Bitcoins in the platform.

Make sure you are using correct email/password pair to login to your account. If you still encounter error please do the following steps:

Change your password:

1. Click "forgot password" link in the Login page and you will be re-directed to: Password Reset Page

2. Enter your email and click "Recover Account". An email with password reset link will be sent to your registered email address.

3. Click the link provided in the email and reset your password.

Check whether you are using the same email ID which you have used for account verification.

You will have access to the platform only if you use the same email ID that you have used to get verified. If you want to change the email ID associated with the account please login using your previous email id and change your email in the account settings section.

If you feel everything is correct on your side and you are still finding it difficult to login please send us an email from your registered email id at support@shufflup.org and we will try to resolve the issue as soon as possible.

No, There is no registration fee/platform usage fee to use ShufflUp. We do not take any management fee to trade on behalf of you as well. It is free to register, get verified and deposit crypto-currency in ShufflUp. To know how ShufflUp makes money please refer to the next section.

We make money ONLY when our users make money. On the months when you make a profit 4% and above, we take a 30% commission from our users’ profits but on those occasional months when the market does not support a return of 4%, we will reduce our commission to 20%. Having said that, we are working tirelessly to generate a consistent profit for you.

To put it simply, cryptocurrency arbitrage is the simultaneous buying and selling of an asset on different markets, i.e. buying the crypto from an exchange when the price is low and immediately selling it on a different exchange when the price is high and pocketing the price difference in this process. Theoretically, this may sound like a piece of cake but there are several barriers that come with cryptocurrency arbitrage trading:

a) You need to create accounts in multiple exchanges and trading terminals to properly leverage these opportunities.

b) You need to have a cryptocurrency portfolio as diverse as possible to be able to take advantage of these profit opportunities(at least 20+ coins so that they are ready for use whenever needed - it takes ample amount of time to research a single coin).

c) Detecting the opportunities can be a huge ask as you have to remain glued in front of your PCs 24x7 in order to spot them and executing them is another story.

d) Cryptocurrencies are highly volatile assets and hence by the time you move your funds from an exchange to the other, prices could move against you and you could end up losing money in the process.

e) Last but not the least, exchanges also charge deposit,withdrawal,maker and taker fees- factors you need to consider while determining the profitability of the trade.

ShufflUp helps you realise those profit opportunities whose existence would have otherwise remained concealed.

a) First of all trading is a full-time job. You need to constantly observe the market and make sound decisions. With ShufflUp, all you need to do is deposit those Bitcoins which you would have otherwise used to trade yourself and save yourself ample amount of time.

b) We use extensive data-mining algorithms to identify the profit opportunities which is beyond a common man's capabilities.

c) If you are a HODLER(long-time holder) of crypto-currencies then why not hold it with us and earn some handsome returns on your ever-sitting crypto-currencies.

d) If you are just starting out as a crypto-trader, then research says it takes 8-10 years for a human being to learn trading. We use innovative statistical tools to teach & train our algorithms, yet it takes us months to backtest and error-proof the system. So we are not telling you to shut your trading endeavour because we need human expertise even in our team. You can use ShufflUp to diversify the risk-profile while you learn trading.

After completion of identity verification, a unique Bitcoin deposit address will be generated. Please visit our Deposit Page where you will be able to locate the Bitcoin deposit address. Click the "Copy Address" button and send your Bitcoins only to this address. Please do not send any other crypto-currency apart from Bitcoins to the provided address as we won't be able to recover the coins for you.

We currently accept Bitcoin(BTC) only but will start accepting more crypto-currencies in the future. Ethereum(ETH) and Ripple(XRP) certainly top the list.

Please follow the below mentioned steps to withdraw your funds from ShufflUp:

a) Visit the withdrawal Page

b) In the withdrawal page you need to specify the amount and the withdrawal address. Submit the request.

c) Your request will be processed with the next batch of quarterly withdrawals. You can find the exact date on the withdrawal page.

d) You will be able to track the status of your withdrawal from the same page.

We sincerely urge you to double-check the deposit addresses before depositing your crypto as we won't be able to recover coins sent to the wrong address. Please use the "Copy Address" button to copy the deposit address and deposit the Bitcoins only to the unique address provided to you. Check the address letter-by-letter before depositing the crypto-currency.

Please double check before submitting the withdrawal request as we won't be able to recover Bitcoins withdrawn to wrong address. Make sure the address you enter was created for the coin you are withdrawing. You cannot withdraw coins to another coin's address. This means BTC must be withdrawn to BTC and LTC to LTC, and so on.

You can cancel the withdrawal request till it's status shows "Pending". Once the withdrawal status changes to "initiated", you won't be able to cancel the withdrawal request.

Yes, we do have a lock-in period for withdrawals(quarterly withdrawals). If you really need to withdraw the amount before the next quarterly withdrawal date, you can do so by giving a 2weeks withdrawal notice. But you will lose 100% of your earned profit and 25% of your deposit to incentivize the system.

The funds are distributed in several strategies across several platforms, currently most of the strategies require deep liquidity for more than 3 months. The funds are being locked to give the system more opportunity to generate profit. This lock in period is designed to ensure you get maximum benefit from our system.

We receive your funds in ShufflUp's wallet but we do not keep them there for more than a few seconds. Our unique machine-learning powered algorithm distributes the fund among different coin-pairs & exchanges to take advantage of arbitrage opportunities in the most efficient manner within a few seconds. From then onwards your funds are kept with the exchanges, it is necessary to take advantage of the profit opportunities. With increase in asset under management we will keep non-traded funds in cold-wallets in the future.

We are well aware of the fact that we do have a counter-party risk of exchanges getting hacked and we do not want to keep our users in the dark about this risk. Though this is beyond our control, from the very first day we are taking strong measures to mitigate this risk:

1. From day one, we keep a portion of our profit separate for creating a compensation fund so that if something goes wrong we should be able to compensate for the loss. You can imagine it to be similar to Binance SAFE Funds.

2. Also, we are planning to keep only the funds required for trading in the exchanges' wallets, rest of the funds in cold wallets. Currently we are required to keep all the asset under management in the exchanges' wallet but in future, with increased funds under management we will keep unutilized(non-trading) ones in the cold wallet.

3. We are trying to maintain a very diversified portfolio of good coins. In the past we have witnessed that only a certain coin gets stolen from an exchange, hence diversifying the portfolio will greatly reduce the risk.

4. We do thorough due diligence before adding any new coin or exchange to our system.

following are the steps to change your password:

1. Click "forgot password" link and you will be re-directed to: Password Reset Page

2. Enter your email and click "Recover Account". An email with password reset link will be sent to your registered email address.

3. Click the link provided in the email and reset your password.

Please be aware that there are phishing sites on the Internet that will ask for your credentials including, username, password, 2FA code, and possibly even ask you for your email username and password. Also note that ShufflUp will never ask you for your email username and password, so please never enter those on any login that looks like a ShufflUp site.

We highly recommend that you enable two-factor authentication to further secure their accounts and protect them from most automated attacks. However, many users will still use the same password and email combinations they use on other sites or a weak password to protect their accounts. ShufflUp keeps your user information secure and never shares with any third party. However, many sites in the Crypto world have been hacked and the hackers have databases that they attempt to use to login to accounts. This is why we suggest enabling two-factor.

Here goes the performance data right from our database. Below we have listed a few important points that we believe you should know along with the graphical representation of daily, weekly & monthly profit for the past 4 months. Most importantly these are all original trading data and none of the specified data contains paper trades or simulation results.

1. Our system performs 380 trades on an average/day(65% monthly increase rate)

2. The system analyzes 88,000 datasets/sec(increasing at a monthly rate of 300%)

3. The system is capable of executing 110 trades/millisecond(increasing at a monthly rate of 55% rate)

4. The system predicts 99.62% arbitrage occurrences successfully

• Days
• Weeks
• Months

Currently, arbitrage trading is our main strategy which uses extensive machine-learning algorithms to identify and execute arbitrage opportunities. Our system performs 215 trades/day on an average and executes 99.62% arbitrage occurrences successfully. We also have two other trading strategies that are in the simulation phase and yielding exciting results which are scheduled for launch in the second quarter(Q2) of 2019.

After your account has been successfully verified, you will be able to see profits as soon as our system completes one trade.

You can track your profits 24x7 by visiting your Balances page

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The Bitcoin profit that you are making gets added to the amount of Bitcoin working for you(your balance) on a daily basis.

This is because only a small amount of BTC is used in each trade and the past 24 hours profit is the profit over the whole BTC under management. Thus the individual profit percentages do not add up to the total profit in the past 24 hours. Our smart system carefully determines the quantity of order to be placed in each trade in order to avoid order slippage and to minimize losses.

You can contact us 24x7 via the following mediums:

a) Twitter

b) Facebook

c) Chat with us in Telegram

d) You can always shoot an email at support@shufflup.org

a) This might be because you haven’t verified your account by submitting the required documents yet. You will be able to track profits within 48 hours of submitting the necessary documents.

b) If you have completed the verification process but still cannot track profits within 48 hours, then kindly hold your patience because you will be able to see profits as soon as our system completes one trade.

We need your identity document to make sure that it is you who is using our platform. It helps to combat terror financing and money laundering. We use your documents for the sole purpose of being compliant and more importantly to combat identity theft. The information provided by you won't be shared with anybody in any case and will be kept safe within our system. In case you are hesitant to give your passport, any national identity card containing your name, address and picture would be sufficient for verification purposes.

As mentioned above, apart from arbitrage we have two other trading strategies currently in the simulation phase and are producing exciting results. These will be launched in the second quarter of 2019, but if you want early access to test them, you can shoot us an email at : support@shufflup.org At ShufflUp, our mission is to build easy-to-use, hassle-free interfaces to complex trading algorithms and develop innovative financial services to boost mainstream adoption of crypto-currencies. Hence, in order to realize that, we are always striving to add the best possible and most profitable strategies to our ever-growing list.

Unfortunately, at this moment no. But we hope to soon start accepting you. Hence, we highly encourage you to pre-register with us as you will be the first person to be informed as soon as we start accepting American investors.